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Apprenticeship: Customer Care Specialist, Airfreight Apprentice

10,712 P.A. ?
Kn Portal

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How does your smart phone get to the UK? The answer is through the work of an International Freight Forwarder! As a Customer Care Specialist Apprentice you will earn as you learn, combining practical on-the-job training with study towards both a Level 3 International Freight Forwarding Apprenticeship and an Intermediate BTEC Award.

Your Role

This apprenticeship was created to teach you how to transport goods from one place to another but it is also a sure-fire way to transport yourself into a successful career! This role will give you the opportunity to build relationships with customers as well as learn the airfreight industry, you will spend 6 months in three different areas of the business to ensure you gain a full understanding of the airfreight divisions and help you decide where your preferences lie.

Your Responsibilities

· Build close, strong relationships with all our customers, KN offices, overseas agents and service providers.

· Manage and be responsible for your own operational accounts.

· Actively plan and co-ordinate your working day taking ownership of the business you manage.
· Assist and advise customers of arrival, clearances and deliveries of their goods.

· Be pro-active in your response to service issues.

· Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum.

Your Skills and Experiences

· Five GCSEs including Maths and English at grade 4 or above.

· Ability to work on you own initiative and as part of a team

· Excellent communication skills

· Punctuality

· Commercially minded

· Positive attitude

· Be driven to achieve personal success

· Willingness to learn

Good Reasons to Join

You’ll be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and buddies to help you along your journey.","datePosted":"2019-04-07T00:00:00.000Z

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