Responsible for the delivery of practical, technical and administrative assistance within a single building.
· Assist in the preparation, monitoring and reconciliation of service charge budget · Check and approve expenditure against service charge budget · Provide best in class customer service to internal and external customer base · Maintain regular and effective communication with clients and tenants · Supervise site based staff, ensuring all people related policies and procedures are followed · Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business · Monitor works conducted/service provided by suppliers · Audit and inspect supplier delivery · Measure and report supplier performance against agreed SLAs · Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems · Procure goods and services, following procedures and policies · Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required · Undertake regular building inspections, complete reports and initiate/progress any required works · Ensure compliance with all current statutory legislation in respect of health and safety and the environment · Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR · Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations · Complete administrative tasks as required to include use of systems, filing, inventory management.
· Membership or Associate Membership of BIFM · Managing Safely – accredited by IOSH
· Previous experience in a similar role · Understanding of commercial leases and the landlord and tenant relationship · Good understanding of service charge budgets and accounting principles · Good health and safety and environmental knowledge · Basic mechanical and electrical services knowledge · Excellent English language skills – both written and spoken · IT literate – MS Office at intermediate level
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.