Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Rotterdam is looking for a Chinese + Dutch speaking sales associate to be able to work one shift on Mondays and one shift on another day of the week. Available to work additional hours when needed.
MAIN JOB OBJECTIVE
Achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.
The responsibilities of this role are included in 3 areas :
· Meet sales goals · Utilize the elevated levels of sales and service to maximize sales performance · Demonstrate an in-depth knowledge of the merchandise · After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction · Comply with all sales related policies and procedures · Maintain a keen interest in the fashion industry and market trends
· Provide the highest level of customer service · Build and maintain repeat clientele; utilize client book · Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
· Keep selling floor and merchandise neat, organized and stocked · Assist in the maintenance of all inventory in the stockroom and on the selling floor · Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. · Participate in inventories · Comply with all Point-of-Sale policies and procedures · Properly execute all relevant register functions · Adhere to work schedule, inclusive of time and attendance · Participate in all relevant training and development seminars, programs and meetings as directed by store management
· Experience of retail and luxury · Able to work as a team member · Excellent personal organizational skills with attention of detail and accuracy · Able to work under pressure and to thrive in a fast-paced, challenging environment · Able to work on different tasks easily – Multi-tasking · Genuine interest in interacting with people · Fluent Chinese (Mandarin) language · Fluent Dutch language