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Finance - Inbound Call Team

Salary:
£20,555 per year
Location:
Wolverley Village
Company:
Rentokil Initial

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Rentokil Initial

Finance - Inbound Call Team

Dudley

£17,758 - £20,555 basic (DOE) + Bonus (up to £3,000 per annum)

Permanent - Full Time


Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management

We are currently recruiting for a Query Analyst to join our established Inbound Call Finance team in Dudley.

The Query Analyst will be responsible for Customer Service relating to inbound calls. This covers a wide range of queries and issues to deliver excellent customer service.

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Key responsibilities will include the following;

  • Handling inbound calls and ensuring customers are receiving a high quality service
  • Adhering to SLAs for invoice disputes and queries
  • Customer refunds and credit notes
  • Control and monitor daily query levels
  • PO Management
  • General customer administration
  • Looking into customer complaints
  • Any ad hoc admin queries that arise

Requirements

Key responsibilities will include the following;

  • Handling inbound calls and ensuring customers are receiving a high quality service
  • Adhering to SLAs for invoice disputes and queries
  • Customer refunds and credit notes
  • Control and monitor daily query levels
  • PO Management
  • General customer administration
  • Looking into customer complaints
  • Any ad hoc admin queries that arise

Benefits

To be considered for the Query Analyst position you will ideally have the following;

  • Experience working with a credit management system (we use ICABs)
  • Experience of receiving high volumes of inbound calls
  • Experience working in a customer services environment
  • Solid Excel skills (Pivot tables, vlookup etc)
  • Great communication skills both written and verbal
  • Keen eye for detail and excellent organisational skills
  • Be able to maintain a high level of accuracy whilst working to strict timelines
  • Show passion and have a “can do” attitude


What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

  • A competitive salary package - £17,758 - £20,555 basic annual salary
  • Quarterly Bonus scheme (up to £750 per quarter)
  • Rentokil Rewards (includes cash back and discounts on multiple retailers)
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
  • Job stability
  • Company pension

Whilst our Finance team come from a range of different backgrounds, we find most of our Administrators have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.


For more information on the Rentokil Inital family, please visit our website www.rentokil-initial.co.uk


Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.

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