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Case Progressor

Salary:
£1 - £100000 pa
Location:
Cardiff
Company:
Countrywide

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Joining Countrywide is more than just starting a new job, its a rewarding career move where you will be recognised for turning our customers dreams into a reality. Our passion is our customers and making a difference to their lives, and we would love you to join our family.

Our ethos is to create an interesting, vibrant and engaging place for people to work, along with a friendly, fun social aspect as well.

We believe in giving people the opportunity to progress and would love to help your career grow! Weve even won awards for our commitment in training our people!

The Role:

To proactively progress transactions through inbound and outbound telephone calls, ensuring effective communication between CCS, customers and Estate Agents.

You will deal with a high volume of inbound calls from a variety of internal and external sources, maintaining a high level of professionalism and progressing the cases through the workflow management system as directed by your Team Manager or Senior Case Progressor.

Within the role you will be required to gain a basic understanding of the conveyancing process for sales and purchases.

To be successful in this role, candidates must be able to communicate and present information effectively and persuasively, with the ability to be clear and confident.

Building customer satisfaction is key within this role; you must act on customer feedback received and manage customer expectations by providing all relevant information.

Please note:
For all our roles, successful candidates will be subject to the following checks:
- Proof of right to work in the UK and proof of address
- Ex-employer references covering up to the last 5 years of employment
- Employee screening checks to include CCJ, Basic CRB and Financial Sanction

Award Winning Benefits : You will be a part of our award winning team and also have access to a number of our award winning benefits including access to our Under One Roof scheme which includes financial, health, lifestyle and wellbeing rewards as well as discounts and typical savings on estate agency fees of £2,000, 45% off conveyancing costs, free mortgage advice & much, much more!

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