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Childline Volunteer Counsellor

Volunteer Recruitment

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Could you be there for children?

At Childline, our free counselling service for children, a child contacts us every 25 seconds.

And thanks to our dedicated volunteers, who do a shift each week, we can offer support when it’s needed most.

To make sure it stays that way, we’re looking for more brilliant people who want to make a difference.

After you get trained and set up in your local base, you’ll be helping children and young people who need someone to talk to. Listening to them at first and then offering support, information, or practical advice.

Interested? Then get ready to take a life-changing step forward – for you and for children.

“Being there for young people feels fantastic.”

– Omar, Volunteer Childline Counsellor

So who are we looking for?

While Childline is committed to training volunteers, applicants do need to meet certain criteria for this role. Can you demonstrate the following traits?

  • A genuine passion for helping children and young people.
  • The ability to identify and manage emotions (your own and other’s).
  • Good IT skills.
  • Good communication skills (written, oral and listening).
  • An empathetic and non-judgmental outlook.
  • The ability to work in a team.
  • A willingness to give and receive feedback.
  • Openness to learning.
  • Being able to maintain confidentiality.
  • Emotional resilience.

If that sounds like you, can you commit to a regular 4.25 hour shift for at least a year?

I can do a shift, but do I get training?

Yes. To prepare you for the role, you’ll do some initial training. It consists of 11 training sessions, including classroom modules, observations and mentoring.

I am interested, what do I do next?

We hold Volunteering Information Meetings which allow you to come along to our base, meet some of our staff and volunteers and ask any questions you may have. The meetings are a fantastic opportunity for you to find out about our volunteering roles, from the application process through to what it is like to be a volunteer at Childline. The meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. We recommend that anyone who is thinking of applying comes to one .The meetings normally last an hour.

If you are interested in attending an upcoming Volunteer Information Meeting please follow the link to the NSPCC website.

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