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Change and Release Manager

51,263 P.A. ?
Daisy Corporate Services

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Job Description

An exciting opportunity has arisen for a Dedicated Change and Release Manager on a large public sector managed service account within a SIAM model.

For these processes, you will act as the Service Integrator in a multi-tower environment and have the opportunity to define, develop, implement, adopt and optimise the processes within a fully integrated ITSM framework.


  • To define process strategy, goals and ensure they are understood across all Service Towers
  • Definition and ownership of 3 tier hierarchical processes for both Change and Release management
  • Ownership of the processes from end-to-end across all Service Towers within the target operating model. This includes ensuring all Service Towers interface into the overarching process framework and providers are contributing towards the Customer value.
  • Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process
  • Experience of running the Change Management and Release Management process including eCAB/CAB
  • Ensuring that process KPI’s are in place and fit for purpose
  • Attending process review forums across all Service Towers in order to continually improve and drive the effectiveness of the process
  • Toolset reviews and improvement identification

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