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Supervisor - Bath

West Wickham

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Supervisor - Bath

Role summary

Location: Bath

Salary: Competitive basic dependent on experience

Working hours: Full Time

Experience: Must have 1 years optical experience with dispensing or have retail supervisor experience

• Understand and motivate retail staff to get results through
managing performance positively
• Plan and manage appropriate staffing levels in store
• Ensure all staff have personal development plans
• Assist in conducting regular reviews for all staff
• Assist in the recruitment and induction of new staff
• Manage customer service effectively
• Understand and implement highest possible levels of retail and
customer service standards
• Ensure that the store is Fully Compliant in all areas at all times
• Platinum H&S is maintained annually
• Cash & Banking is completed within company guidelines and
anomalies investigated and communicated to Management
• Telephone is answered to the business standard at all times
• Ensure staff understand the tasks and performance standards
expected of them
• Set performance objectives for all retail staff and review on a
regular basis
• Run regular staff meetings and performance updates
• Support the In Store Trainer to ensure that all retail staff have
the appropriate skills for their role
• Plan and implement improvements in the retail area that will
enhance the Call Centre & Administration
• Meet and exceed all personal and team targets
Your Objectives
• All customers receive excellent customer service
• Excellent Mystery Shopper scores
• Appropriate staffing levels are maintained
• Excellent retail standards in store and offices
• Actively engage in personal development to improve skills and
product knowledge
• All COMS staff understand the tasks and performance standards
expected of them
• Targets are set and achieved through the use of Key Performance
• Ensure that all administration complies with Group policies and
• The call centre is manned during every trading hour and half an
hour prior to opening
• Telephone reporting is used to ensure staff are available to
answer the telephone at peak periods
• All reports are clean and appropriately completed
• Store Manager and Directors are kept informed of all measures
within COMS on a weekly / monthly basis
• Store to Store protocol is adhered to at all times
• Stock levels of all consumables are well managed and cost
budgets are met
• Customer complaints are managed effectively
• The Diary is Managed ensuring we get the most effective use of
appointments on a daily basis
• Foster a positive team spirit within the store
• Ensure you maintain a commitment to continually developing
yourself to strengthen your performance and leadership in an
ever changing business
• Live the values and behaviours – lead by example, make it
• Help people understand their role, what’s expected and how they
fit in
• Create opportunities for regular discussion and manage
• Recognise people for a job well done
• Meet and exceed all personal and team goals
• Ensure that Store IQ is completed and all deadlines are met
• Ensure that all checks on the H&S Hub are completed as directed
• Support the store management and Store Directors to create a
positive and energetic retail environment that motivates the
• Be an ambassador for the Specsavers brand at all times

For more information or to apply, please contact Connor Willingham at Specsavers Recruitment Services on 01566 771 881 or email connor.willingham@specsavers.com.

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