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Cloud Support Engineer - AWS


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Cloud & Hosting is the fastest growing part of Zen. With revenue doubling every 12 months and more than 100 unique customer deployments already to our name, there’s never a dull moment! Our technical roles offer the opportunity to work with the latest technologies, in a friendly and supportive environment, where long-term happiness and delivering high-quality service are valued above all else. Given our ambitious plans for the future, we’re also investing heavily in training and development. So, if you’d like to fast track your career, this is the place to be.

We are seeking Support Engineers who are excited by Cloud technologies and have strong customer support and troubleshooting skills. As a member of the Cloud and Hosting – AWS team you will be supporting AWS solutions for our corporate customers, ensuring the delivery of a first class customer service experience. You'll also have the opportunity work closely with our AWS engineers and architects to maintain customer solutions in line with AWS best practice, further increasing your knowledge and experience in the process.

You will be working within a team who are enthusiastic about Cloud computing and believe that customer happiness is crucial to success. Every day will bring new and exciting challenges in your role while you:

Own the customer support experience and pursue customer happiness
Develop and hone your skills in AWS Cloud technologies
Engage with our AWS customers to help troubleshoot issues and provide best practise guidance
Collaborate with internal and external teams to continually improve customer solutions and services
Drive automation through the creation and maintenance of scripts and templates
Produce technical documentation and articles for customer and internal use

We'd like you to have some knowledge of AWS technologies as well as experience of supporting Microsoft applications and services (Windows Server, SQL, IIS, Active Directory)

And this is what we'll offer you

6 month salary reviews
Private Medical Healthcare Scheme
Pension Scheme
25 days Annual Leave (with option to buy/sell 5 days)
Free Broadband
Travel Loan and Ride2Work Schemes
Subsidised Onsite Nursery
Subsidised Onsite Restaurant
Summer & Christmas Parties

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