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Security Officer - Area Support

Salary:
14,045 P.A. ?
Location:
Croydon
Company:
Axis Group Services Limited

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Security officer Job Description

Job Title: Area SupportSecurity Officer

Reports to : Account Manager

Hours: 42Hours per week Average

Shifts: various Days, Nights, Weekends, Bank Holidays

Hourly Pay Rate: £9.50 Per Hour minimum

Job Holder : TBC

Lateral Relationships: TBC

Scope and Purpose: The role is part of a team of physical security professionals working in Croydon, Biggin Hill and Surrounding Areas. This position functions as a part of the physical security provision for the Development to provide security protection to the staff, premises and assets.

Accountabilities/Responsibilities

Knowledge/Skills/Experience

Managing the security service at the designated positions in accordance with the Assignment Instructions

Principle accountabilities /Main tasks

  • Greet all staff and visitors
  • Assists with any enquiries
  • Log and announce visitors out of hours
  • Access Control
  • Internal and External foot patrol
  • Monitoring and use of CCTV, fire ,intruder and other electronic systems
  • Responding quickly and effectively to emergency situations and assisting with fire evacuation procedures
  • The implementation of Health and Safety, Fire Regulations and other in-house safety/environmental policies
  • Compliance with the Data Protection Act and CCTV code of practice
  • Following practical completion, report to the Security Manager
  • Act with integrity and professionalism at all times.

Essential

  • Current valid SIA license
  • Customer Service
  • Driving License and Car

Desirable

  • Previous experience of working in security environment
  • Good communications skills
  • Basic computer literacy required. Experience of various software packages, with excellent keyboard skills desirable
  • CCTV (Desirable)

Behavioral Competencies

  • “Can do” attitude
  • Punctual
  • Calm under pressure
  • Polite
  • Know when to call assistance,
  • Work as part of a team
  • Can follow instructions
Competencies:
  • Team Work
  • Communication
  • Conflict Management
  • Professionalism
  • Client focus

Specific Duties:

  • Always arrive for shift on time..
  • Book on duty using the automated system as per section TBC on the contract AI’s.
  • Provide full handover at end of shift
  • Follow the directions of the Security Manager and Account Management Team.
  • Wear the correct uniform for the duties in the correct way
  • Ensure you have your valid SIA License and valid Company ID on display whilst on duty.
  • Take the break for the prescribed time and no longer
  • Only smoke in designated smoking areas and NEVER on duty while on post.
  • Do not chew gum, eat or drink on post, use personal telephone or lean on buildings
  • Maintain high level of discipline, this includes excellent appearance, excellent timekeeping, excellent attendance and professional conduct at all times.
  • Able to work as part of a team to deliver the best possible level of service
  • Able to contribute with any level of ideas that may improve the level of service.
  • Has high level of customer services skills
  • Has excellent written and verbal communication skills
  • Have excellent telephone manners and face-to-face customer care duties.
  • Has the ability to work in a highly demanding Security Control Room.
  • Stop all cyclists and politely ask them to dismount in the manner described in the AIs
  • Stop all skateboarders or in-line skaters as described in the AIs
  • Assists occupiers, contractors, visitors and tourists with enquiries
  • Keys distribution management
  • Maintain radio communications open at all times

Assisting with department administrative duties using MS Office suite.

CCTV operator duties.

Incident team role – evacuation management duties

Report writing following security investigations.

Front of House physical access control support.

Corporate image reception duties – well presented.

Telephone and face-to-face customer care duties.

Building and perimeter patrolling duties.

  • Follow designated communications protocols
  • Carry out patrols and investigations as required
  • Report and maintain a written record of all faults / incidents
  • Ask for advice from the Site Security Manager or Account Management Team when uncertain
  • Have a working knowledge of the Assignment Instructions
  • Follow emergency procedures as required
  • Check all electronic patrol points when on patrol
  • Ensure personal and public safety in the carrying out of duties
  • To carry out reception duties when required
  • Check your duty roster every time you are on shift.
  • Ensure statutory compliance by completing relevant sections of the Fire Log Book.
  • Managing the loading bay operation.
  • Ensure the safety of contractors, staff and couriers who require access to the loading bay.
Qualifications, knowledge and experience:
  • Basic computer literacy required. Experience of various software packages, with excellent keyboard skills desirable.
  • Valid SIA Security License.
Competencies:
  • Team Work
  • Communication
  • Conflict Management
  • Professionalism
  • Client focus

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