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Customer Service Advisor

Salary:
18500 - 18500
Location:
Sheffield
Company:
Skipton Building Society

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Job Introduction




If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. Were looking for someone to join our team and become one of the faces of Skipton in your area. Skipton are the fourth largest building society and we are looking for a Customer Relationship Consultant in your local branch.




Main Responsibilities




What youll do for our customers:  

As a Customer Relationship Consultant, youll be engaging in conversations and providing information to customers on the full range of financial products and services that we offer. By really listening to and getting to know our customers youll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.




In our friendly working environment, youll play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether youre promoting a new product or resolving a problem, youll always place our customers needs at the heart of everything you do and provide a first-class service every time.




Ideal Candidate




What youll get:  In return for all your hard work and commitment for our customers, well give you all thesupport and recognition you deserve. You can expect a structured training and development programme tailored to your needs, keeping your product knowledge up to date and becoming an expert at using our in-house systems. And, in our Morning and weekly Training Sessions, youll be able to share advice and experience with your colleagues. Youll have everything you need to keep growing your skills and expertise.




What qualities are we looking for? 

    
Being really passionate about delivering exceptional customer service
Enjoy meeting new people
Great listening skills
Excellent team work skillsGood attention to detailExcellent verbal and written communication skills
Energised by a fast paced varied and demanding working environment
Having a good level of organisational skills

     

    


    About Skipton Building Society

    


    At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.


    

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.


    

Were committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

    


    Why WorkFor Us

    


    Were committed to paying
our people fairly for the role they undertake and provide a wide range of
benefits to support our colleagues finances and wellbeing, including our
Employee Assistance programme, the opportunity to buy extra holidays and
shopping discount vouchers Youll be able to shape your career within your team and can expect a
structured learning and development programme where youll be valued recognised
and rewarded.

     More information on our benefits can be found here

    Skipton are an equal
opportunities employer and we welcome applications from all suitably skilled or
qualified applicants, regardless of their race, sex, disability,
religion/beliefs, sexual orientation or age

    Apply for this job

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