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Capability Lead - Customer Service

Salary:
46,375 P.A. ?
Location:
Uxbridge
Company:
General Mills Europe/Australasia

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Job Description

As General Mills continues to position itself to win in a fast-paced, complex marketplace, we must continually assess our capabilities and ways of working. General Mills Europe & Australia Region is investing in building a centre of excellence for Supply Chain in our UK Uxbridge Office that will help us enhance our capabilities across all areas of the region’s supply chain.

The core Regional Team is divided into 4 functions: Customer, Demand, Supply and Physical Logistics. The overall focus of this team is to improve our supply chain capabilities through a program of simplification, standardisation and automation, whilst enhancing the skills and capabilities of the people within those teams across the region to deliver better performance and business benefits.

Key Responsibilities

Within the Customer workstream the vision is to create strong customer teams to help drive business performance by taking our people from transactional data tasks to value add customer relationship management through systems automation, actionable information availability and capabilities development. The 3 pillars to support this are linked to driving operational efficiency, improved reporting for better visibility of information, and training and development of the teams.

Role & Responsibilities

This is a newly created role within the regional team, designed to support the Regional Service & Customer Development Lead in delivering against the key objectives.

  • Supporting current projects as well as taking ownership on certain topics to deliver them either within specific markets or across the entire region as required.
  • Managing the full Order to Cash process as well as associated reporting metrics and training and development requirements.
  • Building strong working relationships within this network, including different cultures and ways of working, will be a key enabler to achieve their objectives
  • Projects may include, but are not limited to: SAP development work, service reporting analysis and development, new OTC process design and implementation, automation of systems and processes, development of design for future state integration with planned system improvements in supply chain, collaboration with sales on reporting and ways of working, training development and delivery, creation of tools for management and monitoring of performance, service improvement initiatives.
  • You will also take ownership of developing the e-commerce capabilities for supply chain across the region as this area of business grows.

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