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Junior Technical Support Officer

£18,813 to £20,795 Per Annum
Torbay and South Devon NHS Foundation Trust

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Junior Technical Support Officer

Operations Department requires two Junior Technical Support Officer, one to work Fixed Term 12 Months and one permanent contract, to work as part of the Desktop Operations Team in order to assist with support and management of the Desktop environment, and provide a high-quality service to the healthcare community.

Key responsibilities are:

  • To assist with the hardware delivery/build/deployment process including logistic support, inventory management, asset management, administration, BIOS configuration, PC & laptop imaging, post-build customisation, software installation, delivery to the desktop etc.

  • To provide overall logistic and administrative support to the Desktop Operations Team

  • To manage the IT Operations Department’s fleet of vehicles

  • To provide Incident Management coverage for the Operational Teams and to assist with the Desktop Operations Team’s ServiceDesk workload when required

The job will involve supporting/configuring a diverse range of devices including desktop and laptop PCs, smartphones, tablets, printers, scanners, multifunction devices, dictation machines and IP Telephony hardware. Installation and configuration of a broad range of software applications will also be required.

Applicants must also be able to provide evidence of their organisational and administration skills in previous roles and be capable of managing their own workload. An understanding of basic vehicle maintenance would also be an advantage.

The successful candidate will need to have a flexible approach, a ‘can-do’ attitude and be able to work as part of a large team in order to ensure maximum availability of services to users, and be prepared to work out of normal hours occasionally if required.

A full UK driving licence is required for this role

For an informal discussion contact Phil Faulkes, 01803 653441

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