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Contact Centre Support Administrator


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Salary: £18k per annum

This is a busy and varied role based in Northampton where you will assist the Contact Centre Manager and Team Leaders with the day to day organisational support requirements.

Shift pattern:
Monday to Friday - 9am to 5pm

What you will do:

  • Processing gone away and return to sender information
  • Updating Onestep (internal system) with trace files from Call Centre Manager
  • DVLA Updates
  • Changing of addresses and reseal when necessary
  • Covering outgoing post duties when required
  • Updating system according to reports eg; Foreign/Scottish Postcodes
  • General admin duties as and when instructed by Supervisors/Manager

Your skills and experience will include:

  • The ability to remain calm under pressure, motivated and target driven.
  • Excellent working knowledge of Word and Excel and other Office applications
  • Excellent attention to detail and accuracy
  • Good oral and written communication skills and ability to actively listen
  • Ability to collate and analyse data
  • Able to communicate effectively in a business to business situation
  • Able to work under supervision and independently

About Equita

At Equita we tailor our collection, recovery and enforcement services to the nature of our clients’ needs. So, we adopt a subtly different approach in every one of the 200+ local authorities we act for – and a totally different one when we work with solicitors on High Court Enforcement cases. In the field and behind the scenes, it’s our people’s professional skills and personal qualities that have earned us our outstanding reputation for considerate, effective service – and this is your chance to join them.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holidays (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact aaron.green@capita.co.uk

Where you will be working

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