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Team Manager

Location:
Llantrisant
Company:
Arthur J. Gallagher & Co.

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Are you driven to get the best out of your team and take pride in providing a high quality service? We are looking to invest in a new Team Manager to keep the call centre /sales team running at its most efficient.

This role will be responsible for day-to-day management of team members, ensuring we consistently reach Company, team and individual objectives.


Your Role:

  • You will lead, coach and motivate a team of sales agents within the call centre to ensure performance targets are achieved and to develop the team to reach their full potential.
  • Enthusiastically build, improve and maximise existing and new relationships whilst developing and growing your specialist knowledge.
  • Provide a compliant and first class service, to guarantee an excellent customer experience. Have a high level of empathy and engagement to gain trust from both clients and team members.
  • You will ensure service level agreements are met through proactive shift planning and recommend controls to prevent any customer complaints.
  • With your experience of mentoring others, you will build a flexible, committed team of multi skilled advisors, achieve important metrics and resolve any matters as they arise.

Your Skills, Qualifications and Experience:

  • Have you achieved or are you working towards one of the Chartered Insurance Institute Qualifications? Dip CII or FIT is desirable with a deep knowledge of the insurance industry and market. It would be excellent if you have a Call Centre/Customer Service/Sales NVQ Level 3.
  • You're a professional when it comes to influencing those around you. You have excellent listening skills, strong communication skills and the ability to communicate effectively at all levels.
  • The team actively deals with ambiguity and have outstanding accuracy and attention to detail. We would love for you to take initiative and a hardworking approach.
  • You perform well under pressure, have superb analytical skills and solve problems by developing workable solutions. We know that collaboration is important to you, as is a developing workforce; we want you to keep your teams' skills fresh and innovative by inspiring and leading from the front.
  • You are eligible to work in the UK.

What we offer you:

We want Gallagher to be the organisation that all our people are proud to feel a part of and where everyone can call themselves one of our team. Where our culture is accepting of difference, where you can be your best and, perhaps most importantly, you can be you.


We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more creative and ultimately more profitable business.


If this sounds like somewhere you’d like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, why not give us a call to chat through the options?

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


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