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One Stop - Post Office Officer in Charge


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Here at One Stop Stores we aim serve local shoppers a little better every day. Being a part of the local community, we can achieve this but it’s our colleagues in store who really bring this to life.

In this role, you will greet and our welcome customers warmly, chat to them to find out their shopping needs, sell the right products to them and make their shopping experience is a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

  • Inspire, engage and coach your team to deliver excellent service
  • Work with your team to improve store standards and enhance sales
  • Lead and have accountability for your Store
  • Make sure security procedures are followed during store open and close routines
  • You own the decision making for the store and can act quickly, doing what is right for customers and colleagues
  • Greet each customer with a warm and friendly welcome
  • Listen to and talk with customers to find out what their needs are
  • Do your best to ensure the customer finds everything they want
  • Be passionate and knowledgeable about our products and services
  • Always be in store, on time, smartly dressed and ready to serve
  • Always think 25 when serving age restricted products
  • Make sure Post Office processes and procedures are followed
  • Help to achieve key targets, controlling costs and managing operational routines

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