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Call Handler / Data Entry

Location:
Boxford
Company:
Homecare.co.uk

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Tomorrow’s Guides operate 3 sector leading review websites in the care sector; these being carehome.co.uk, homecare.co.uk and daynurseries.co.uk. We are seeking a Customer Services professional to play a pivotal role in a busy team.

The day-to-day duties of this role will be to ensure that the content on our websites is accurate by following established in-house processes and checks with the regulatory authority. Gathering and accurately entering Care Home fees will be a significant part of this role, as this is a new legal requirement introduced by the regulators.

Responsibilities:

  • Diligently perform the data checks and comparisons, in the knowledge that the content on our websites is particularly crucial to our consumers
  • Accurately enter record updates so that the information can be used by other teams within the business
  • Take ownership of the task you are undertaking and do your utmost to resolve any challenges
  • Resolving queries generated by clients, consumers or colleagues

Requirements

  • Outstanding attention to detail with the ability to prioritise tasks as needed
  • Strong interpersonal, verbal and written communication skills
  • Knowledge and experience of Microsoft Office
  • Professional, confident and diplomatic when liaising with others
  • Possesses a desire to improve processes

Benefits

  • Salary circa £20,000 depending on experience
  • £4,000 per annum discretionary company bonus scheme
  • 25 days annual leave + bank holidays
  • 6% employer pension contribution
  • Access to free perks and discounts through Perkbox
  • Long Service Awards
  • Company and Team nights out

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