The Clinical Governance Team is an essential unit within the Capita PIP business which supports and protects claimants, customers and our staff. It also supports the continued delivery of high quality clinical quality processes and initiatives.
The role will lead mainly on the creation, design and implementation of clinical content to a multi-faceted multi-region clinical operation. The postholder will work in close collaboration with the PIP Learning and Development team to achieve this. They are also responsible for ensuring that changes and amendments to the PIP Assessment Guide are properly impacted and in turn disseminated accordingly throughout the Capita PIP business. The postholder will report directly to the Head of Clinical Quality (HCQ), providing regular updates on the progress, associated risks and clinical implications of on-going implementation activities and will provide support to all business units in ensuring all clinical information is effectively communicated and will support the operation to ensure adherence. The postholder will seek clinical leadership from the Medical Director and Chief Medical Officer (CMO), in addition, the postholder will support, where required other colleagues by providing clinical and operational support to other Clinical Governance activities.
In the post of Clinical Governance Lead – Clinical Content - the following are direct accountabilities of the role;
- Lead clinically on the design and creation of content and communications that support the adherence of the Capita PIP business towards the PIP Assessment Guide and continued improvement of quality;
- Support the Chief Medical Officer and Medical Director to impact impending changes to clinical and quality criteria as defined by amendments to the PIP Assessment Guide or other PIP quality criteria;
- Create appropriately skilled and resourced working groups for discussing and designing clinical content, utilising data and clinical insight from various sources to drive decision making around new content;
- To contribute to the on-going Clinical Governance development and initiatives. Achieved by reviewing such developments through strategy meetings/workshops and taking appropriate responsibility and ownership with appropriate upwards reporting when required;
- Have responsibility for specific projects ensuring that all time lines are met including the production of regular progress reports to the HCQ;
- Contribute to the identification of areas for the development and improvement of business processes and procedures from a clinical perspective and support such improvements as a lead for clinical content design;
- Produce clinical content, training materials and modules that support the successful delivery of quality improvement and change including the creation of communication strategies including but not limited to; CPD modules, training packages, newsletters and condition insight reports;
- Maintains an up to date knowledge of all available clinical materials including regular review of such materials;
In addition as part of the Clinical Governance team the role will be responsible for;
- Review, and where required, onward referral of safeguarding and professional standard referrals ensuring full documentation and compliance with service level agreements;
- Reviewing and compiling comprehensive, accurate reports relating to specific case/report requests;
- Provide clinical support to the Regional Clinical Leads and the Team Managers to support the standard of the overall clinical leads;
- Contribute, with other business areas to the analysis of various data to inform training needs;
- Produce high quality, accurate clinical documentation including policies, procedures, Clinical Governance news letters;
- Participate and contribute to the Clinical Governance internal review of all clinically related documentation and training materials;
- Attend team meetings to support clinical requirements and organisational priorities;
- Provide clinical quality insight and project updates to the both the DWP and DfC;
- Be proactive in keeping up to date with developments affecting clinical service delivery;
- Undertake assessments of individuals making a claim for Personal Independence Payment at least once per quarter;
- Where required by the business, complete or support other clinical governance activities.