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What you will be doing

Location:
Exeter
Company:
TUI Travel

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At TUI Airways, we are passionate about creating an on-board holiday experience that is effortless, memorable and unique. We don’t just safely fly our customers to their destination; we put our customers at the heart of everything we do to provide a great start and end to their holiday.


What you will be doing

Every flight is different, but broadly speaking you’ll be doing the following:

Pre-Flight:

You’ll work with the rest of the team to plan your flight activities and demonstrate safety knowledge to the required standard in the crew room.

Once on the aircraft, you’ll perform vital checks prior to departure, then you’ll welcome customers on-board with a friendly welcome and a smile. You’ll provide a safety briefing to our customers and prepare the aircraft for departure.

Throughout The Flight:

You’ll be creating a fun, memorable experience on board for our customers delivering a consistent and friendly service. The customer will be at the heart of everything you do on board, you’ll need to ensure their needs are met and their expectations exceeded. You’ll let your personality shine through on every flight and with a ‘sales through service’ mind-set, you’ll offer refreshments and duty free items to drive on-board revenue.

You’ll have the tools and ability to solve issues on the spot and leave a great lasting impression with our customers that will keep them coming back to us time and time again.

Landing & Disembarkation:

You’ll ensure the aircraft and our customers are prepared for landing, helping customers to disembark the aircraft safely and efficiently with a lasting positive impression.

Once customers disembark, you'll work as a team ensuring all necessary checks are completed for the return sector and then welcome our customers back on-board.


What we are looking for

• Confidence, a sense of fun and a passion for delivering excellent customer service
• Exceptional communication and presentation skills to engage customers and colleagues
• The ability to plan and organise but still juggle priorities and “think on your feet” when necessary
• Reliable with strong attention to detail
• Energy, resilience and an appetite for hard work
• A healthy drive to achieve sales targets (but never at the expense of a great customer experience)
• A commitment to learning and continuous improvement

Requirements:

There are some specific physical and logistical requirements for the role, to ensure that you can safely serve our customers on-board.

Regulatory requirements state that Cabin Crew need to:

  • Be able to move freely, forward facing down the aisle and pass through all aircraft emergency exits without assistance
  • Be able to position yourself in to a restricted space at the aircraft door without blocking the evacuation path
  • Be able to strap yourself in to a crew seat using a seat belt with a full over the shoulder harness

(The above will be tested during training.)

  • Be able to reach the overhead compartments with a minimum 6’2” reach (not height) without shoes
  • Be assessed as ‘fit to operate as crew’ by a suitably qualified Aero-Medical Examiner
  • Be able to obtain a valid UK DBS Check/Police Certificate (or Irish equivalent for Dublin) and EASA Medical Certificate prior to starting training

Provide verifiable references that cover a full 5-year period and be able to obtain any Overseas Criminal Record Checks for all countries where you have resided for 6 continuous months or more in the previous 5 years prior to starting training.

In addition, it’s important you are confident you can get from your home address to the crew room in 90 minutes or less. In practice, depending on the airport base, this may mean you need to live closer than 90 minutes to include both local and peak traffic conditions, parking and any travel time from staff car parks to the crew room.

Some larger airports have crew car parks that are located some distance from crew rooms and require you to catch an airport shuttle bus, please take this in to consideration when applying for this position.

Further information on requirements can be found here.


Working within TUI group

Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.


How to apply

Please Note: If you’ve applied for a Cabin Crew position with us in the last 6 months then you’ll be unable to submit an application for this position, this is monitored by our Recruitment Team.

Please review all the Cabin Crew vacancies and ensure you select your preferred base to apply for. We do not accept applications for multiple bases. We’re unable to make any base changes once applications have been submitted.

Further information on the role of Cabin Crew at TUI can be found on our careers website, alternatively visit our recruitment social media channels, links to these are at the bottom of this page.

If successful at the application and video interview stage, you’ll be invited to attend an assessment centre from a very limited number of dates. Assessment centre locations may not be near the airport base you’ve applied for and therefore travel may be required. You’ll be expected to attend one of the assessment centres that you’re offered. Due to the volume of applications we receive, we’ll be unable to offer alternative dates or keep any applications on hold.

Our Cabin Crew training courses are held from February 2020 onwards. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time and therefore you must be available from February 2020 onwards. Please note in advance, we’ll be unable to offer an alternative training course if you’re unable to start resulting in your offer being withdrawn.

*Correct at the time of advertisement, some benefits are non-contractual and subject to change. This role is initially offered on a 6-7 month fixed term contract. Automated decision making is in use for the initial stages of this selection process. If you have any queries then please contact us before submitting an application: airline.recruitment@tui.co.uk


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