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Apprentice Customer Service Administrator

17,952 P.A. ?

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Engage, Learn and Develop with Barhale

Apprentice Customer Service Administrator (Fleet) The Role: We are looking for an enthusiastic Apprentice Customer Service Administrator to be part of
our Fleet department at Barhale’s sister company BCS Group. The role will be based at our
head office in Walsall, West Midlands (County) and provides a fantastic opportunity for someone interested in starting
a career in a busy working environment in dealing with hire orders for new vehicles,
transfers and general customer service queries. You will receive a dedicated development
program and mentoring support and will be working towards an NVQ in Customer Service.

To be considered for this apprenticeship, you must have a genuine interest in providing
excellent customer service and be fully committed to attend college.

BCS Group, part of the Barhale Group, is a privately owned company first established in
1980. BCS Group is a leading supplier of safety and construction products and services that
operates from our central manufacturing and distribution centre in the Midlands.
Key Responsibilities: Hire Process Processing cross hire orders for new vehicle hires and generating charges within the
invoicing system, coordinating off hire requests Managing the hire process for all van requests, completing all necessary driver checks to
ensure the allocated driver has completed a driver mandate.
Liaise with preferred suppliers to source vehicles and raise hire orders.
Create on hire contracts to invoice drivers ensuring hire dates and rates are accurate.
Input all new short and long term vehicles to the company Motor Insurance Database (MID)
and remove when off hired. Add all vehicles to the Congestion Charge and Dart Charge
account where applicable.

Fuel Cards Request fuel cards for all new vehicles. Coordinate the delivery from supplier to head office,
and from head office to regional contact.
Manage fuel card register adding all new cards received, and removing all cards for vehicles
off hired.
Vehicle Damage Process damage notifications in the system, recharging allocated drivers. Liaise with region
contacts for high value charges. Raise orders within Redsky for damage costs.
General Support the Fleet Coordinator with the day to day management of the fleet operation
Responsible for managing the shared fleet mailbox for all incoming enquiries, transfers and
off hire requests

CF820-51 Version 4
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Key measures & targets: Accuracy of hires processed
Queries during reconciliations
Key relationships: Transport & Fleet Manager
Fleet Coordinator
Fleet Suppliers Person Specification: The successful candidate is likely to meet all of the following criteria:
Essential Knowledge of Microsoft Office
Good administrative and organisational skills
Able to complete tasks and meet deadlines
Desirable Experience of working in a hire or fleet management team
Product knowledge would be beneficial
Commercial understanding
Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:
 5% Company pension contribution (If eligible)  Life Assurance at 2 x notional salary  Single persons private medical cover  Permanent Health Cover

About Barhale: Barhale is one of the largest privately owned infrastructure specialists in the UK and was
originally formed in 1980 as a specialist tunnelling contractor diversifying over the years into
various civil engineering areas. Barhale works UK-wide across the water, transport, energy
and developer services sectors providing design, construction and maintenance services
under long-term contracts, with blue-chip public, regulated and private clients. The company
employs over 600 people in the UK, has an annual turnover of £120m and a distinctive set of
values that are fundamental to our approach to business sustainability.

Our business activity is carried out for the following principal sectors: Water: Civil Engineering, Tunnelling, Pipelines and Utilities Transport: Rail, Aviation, Waterways, Highways and Bridges Energy: Power Generation, Power Transmission and Distribution, Waste Developer Services: Civil Engineering across private sector developers UK wide Specialist Businesses: Tunnelling, Mechanical and Electrical and Barhale Construction
Services (BCS Group) CF820-51 Version 4

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How to apply: Please send your current CV and covering email outlining your suitability for the role and
quoting the reference number to careers@barhale.co.uk.

We are an equal opportunities employer. We are determined that no job applicant or employee receives less
favourable treatment on the grounds of sex, pregnancy or maternity, gender re-assignment, sexual orientation,
religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to
Barhale and will be handled in accordance with the requirements of the Data Protection Act. CF820-51 Version 4

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