Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organisation. Combining strong operational support units that partner with IT to implement state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organisation works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data
The Client Onboarding Services Group is responsible for supporting new clients and existing clients who are establishing new funds. We are responsible for ensuring clients are set up to do business with Citi in the Capital Markets area and support Investment Managers, Governments, Pension funds and Corporations etc.
The Client Onboarding team liaise directly with clients and several internal teams in Sales, Legal, Compliance, Credit, Operations, etc to ensure that time to market is minimized.
**Role / Position Overview**
The Client Onboarding Analyst is responsible for providing an exceptional and seamless onboarding experience.
This will encompass due diligence, obtaining Credit Officer approval, completing necessary regulatory checks, ensuring mandatory disclosures are completed along with working with the Legal groups to negotiate trading contracts and finally setting up trading accounts.
+ Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client's advocate, anticipating client needs, and developing client confidence in Citi's products and processes
+ Utilize well-developed working knowledge of the business & the upstream and downstream influences to achieve optimal client experience
+ Manage your own pipeline of onboarding requests ensuring that time to market is minimised.
+ Maintain regular updates on internal management summaries of each request to succinctly provide an update of what is outstanding on each request.
+ Meet standards for Quality Assurance checks of each onboarding request whilst maintaining a satisfactory level of productivity.
+ Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements.
This role will provide an opportunity to work in partnership with the Corporate & Investor Sales businesses in Citi. Initially the role will focus on the Know your customer aspects of the onboarding process and may provide the opportunity to work with Credit Officers and Legal teams who approve Credit lines and negotiate ISDAs, French & German Master agreements.
This will enable the candidate to learn the initial steps a client undertakes to commence a relationship with Citi Global Markets business.
The candidate will also gain exposure to operating in a global fast-paced Investment Bank where in house technology support is directly available to influence the design and improve efficiency of the onboarding process.
+ Extensive experience in managing Client Relationships in Financial Services operations roles essential
+ The candidate should be comfortable in a fast paced, multi-tasked environment
+ The ideal candidate will have a strong Onboarding / KYC background
+ Experience of working within a strong regulatory/control environment
+ Ability to manage time appropriately and is organised
+ Excellent Interpersonal skills - ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
+ Strong Analytic ability, attention to detail and strong problem solving skills.
+ Ability to communicate (written/verbal) effectively at all organisational levels.
+ Ability to plan and organise workloads within tight deadlines, meeting day-to-day objectives as well as longer-term strategic goals.
+ Comfortable working independently in a dynamic and challenging environment.
+ Microsoft Office
+ Degree level educated, or equivalent, with a good general academic background.
+ Related market qualifications desirable.
_Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience._
+ Planning & Organisation - ability to manage large workloads and balance multiple priorities.
+ Interpersonal & Relationship Building.
+ Customer Service Orientation.
+ Strong Initiative & Proactive.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.