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Tenancy and Neighbourhood Officer

Circa £29,250 pa, plus car allowance £2,621 pa
Housing Solutions

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A great generic TNO opportunity to support our customers

The Role

We are looking for a Tenancy and Neighbourhood Officer to provide an excellent generic front-line tenancy management service to our customers, across a patch of approximately 600 properties within a localised area.

As part of this role you will actively manage customer rent accounts to ensure income is received on time. This will involve taking action to address arrears including legal proceedings and attending court as required, to ensure rental income is maximised for the organisation.

You will be required to carry out regular tenancy visits to homes to verify household occupancy details, responding to changes in circumstances as required to support tenancy sustainment while complying with Home England regulations and ensuring effective use of the organisations stock. You will support customers by addressing and resolving incidents including the investigation and management of Anti Social Behaviour.

This role also involves identifying and investigating cases of potential tenancy fraud and liaising with partner agencies.

The Person

We are looking for someone who will thrive on our values of Ownership, Innovation, Teamwork and Inclusion and incorporate them in their working day.

You will have experience of working in the housing sector, preferably in a front-line or customer service role and you must have experience of maximising income collection and arrears management. You will also be able to effectively represent the organisation at county court and to external partners. It is essential you are solutions focused with strong negotiation skills to successfully resolve complex housing cases.

For an informal discussion about the opportunity, please call Charlotte Prior or Sophie Hayward on 01628 543101.

The closing date for this application is 23rd November 2019.

Employee Benefit Highlights

Ÿ Minimum 25 days per annum + bank holidays Ÿ Buy/Sell holiday scheme Ÿ Generous Pension Plan Ÿ Life Assurance Ÿ Flexible Working Ÿ Enhanced maternity/paternity/adoption leave benefits Ÿ Free Physiotherapy Ÿ Occupational sick pay Ÿ Annual Health Events " flu jabs and health screening Ÿ BUPA Membership with certain roles Ÿ Learning & Development Funds Ÿ Employee Recognition events and awards

Full details here https://www.housingsolutions.co.uk/job-and-careers/company-benefits/

About Us

Housing Solutions is operating in a very exciting space with significant growth opportunity and a great reputation for achieving results.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Housing Solutions is an ambitious organisation, we are working hard to maximise the number of new homes we build, refurbishing our existing estates and striving to innovate to achieve happy customers

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