Debenhams are on a mission to make shopping confidence-boosting, sociable and fun.
We want to be famous for delivering that unique Debenhams experience.
What you'll be doing...
The most important thing you’ll be doing is simple… Putting the customer at the heart of everything you do!
For those heading off for a weekend away, a business trip, or the holiday of a lifetime you’ll be part of their journey. You’ll expertly advise on currency and exchange rates, handling each transaction securely and of course offering exceptional service that makes customers want to return to your bureau again and again.
To ensure customers aren’t disappointed you’ll maintain currency stock levels so that orders and requests can be easily fulfilled ahead of their trip. You’ll count and reconcile cash and all tenders daily, investigating any discrepancies and escalating issues as necessary. You’ll also spot every opportunity to really connect with each customer offering advice on other travel services including Debenhams Travel Insurance and the vast range of products we sell.
What you'll bring...
You’ll have an eye for detail, with great organisational skills and a natural passion for delivering fun and friendly service to every customer. Always ready to help, always happy to go the extra mile and always with a friendly smile. You’ll enjoy working independently as you’ll largely work alone in the bureaus but you’ll always be part of the wider team and may be asked to support your sales colleagues on occasions.
We’ll offer full training when you start and thereafter to ensure you are always up to speed with the latest travel money procedures.
When you’ll be doing it...
We’re open 7 days a week and in this role you’ll need to be available to work 5 variable days per week including weekends
What you’ll get in return...
Our roles can receive high volumes of applications and we may need to occasionally close a vacancy before the published expiry date. We don’t want you to miss out so recommend that you submit your application as soon as possible.
MAKE IT HAPPEN – MAKE IT BRILLIANT – WE’LL BACK YOU ALL THE WAY
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