An established and growing Service Desk are in need of a strong and effective leader; someone with the ability to lead, motivate and inspire a team providing strategic leadership and day to day management. If you have proven experience of understanding organisational culture and improving the quality, productivity and efficiency of a Service Desk to ensure that goals are achieved, then this is your opportunity.
We are a business with big ambitions and clear direction; we live by our values and our culture is fundamental to all that we do. We are Air IT (http://bit.ly/weareAirIT). We're are seeking a key player to build a high performing team and deliver world-class service standards.
You must be able to
* define and analyse SD insights to inform decision making * identify pragmatic solutions that initiate change * develop and execute efficient and effective practices * interact and engage with all stakeholders ensuring an outstanding level of customer service
Interested? You will need
* proven management experience of a busy multi-tenant service desk (50+ engineers) * a passion for user experience, employee development and continuous improvement * skills in business planning, people management and administration * high level of technical knowledge of Microsoft products * experience of service management and knowledge based softwares * ITIL and other relevant service management certification
In return we will offer you
* continued professional development * a competitive salary * an enhanced number of benefits (https://www.air-it.co.uk/about/careers/)
If you have the required skills and experience, and would like to be considered for this role, please apply online.