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Service Desk Operations Manager

40,326 P.A. ?
Air IT

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An established and growing Service Desk are in need of a strong and effective leader; someone with the ability to lead, motivate and inspire a team providing strategic leadership and day to day management. If you have proven experience of understanding organisational culture and improving the quality, productivity and efficiency of a Service Desk to ensure that goals are achieved, then this is your opportunity.

We are a business with big ambitions and clear direction; we live by our values and our culture is fundamental to all that we do. We are Air IT (http://bit.ly/weareAirIT). We're are seeking a key player to build a high performing team and deliver world-class service standards.

You must be able to

* define and analyse SD insights to inform decision making
* identify pragmatic solutions that initiate change
* develop and execute efficient and effective practices
* interact and engage with all stakeholders ensuring an outstanding level of customer service

Interested? You will need

* proven management experience of a busy multi-tenant service desk (50+ engineers)
* a passion for user experience, employee development and continuous improvement
* skills in business planning, people management and administration
* high level of technical knowledge of Microsoft products
* experience of service management and knowledge based softwares
* ITIL and other relevant service management certification

In return we will offer you

* continued professional development
* a competitive salary
* an enhanced number of benefits (https://www.air-it.co.uk/about/careers/)

If you have the required skills and experience, and would like to be considered for this role, please apply online.

Closing date 31st December 2019.

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