The client is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success. We pride ourselves on our expertise & service, driven by the business's enthusiasm for providing exceptional holiday experiences.
Our "club" clients are of vital importance to the current and future success of the company representing a significant proportion of our revenue. The curation, concierge and relationship building that we undertake in this area of the business helps ensure that we create advocates and raving fans of our brand. Some of our Club members treat us as though we are friends, sharing news of significant events in their lives. Others may wish to redeem their loyalty benefits. Most genuinely want to help us improve our services and properties, and are keen to give us feedback on what we could have done better. Some members want help with their current or next booking and, from time to time, some will have a complaint about an aspect of their holiday.
This role will play a key role in facilitating bookings, preparing and organising holiday pre-departure arrangements and responding to post-holiday feedback received by telephone, email and via our customer service questionnaires while working with our overseas teams to put matters right for the future. The role provides ongoing administration, data management and support to all tiers of the loyalty club.