e.g. job, company, title
e.g. city, county or postcode
advanced search »

Insurance Products Administrator

Location:
Croydon
Company:
Allianz Global Assistance UK

Apply for this job

The Role







To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.







Hours







35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). Due to the nature of this position, hours may vary in line with business needs.





Main Duties







Warranty Administration





• Maintain and update all current customer warranty details on the in house and client systems

• Ensure all dealer warranty applications and queries are actioned within set departmental time scales

• Accurately assess data loads and amend/input data onto both client and inhouse systems







Assistance Administration





• Maintain and update all current customer assistance details

• Update all existing assistance clients data on the inhouse system

• Maintain a working knowledge of the client's product range







Data Entry





• Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.

• Accurately assess data load and amend and input data into client and inhouse systems







Telephone response





• Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards



• Data capture all requested data and provide information to the caller







Correspondence





• Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to

• Record all daily activity for reporting purposes





Essential Skills & Attributes







• Educated to GCSE standard or equivalent, to include English and Mathematics



• Strong administration and organisational skills



• Excellent telephone manner



• A good working knowledge of Word, Excel



• Good letter writing ability • Strong numerical ability



• Basic understanding of FCA • Ability to work within a procedure based environment



• Able to communicate confidently with clients, customers and suppliers



• Strong planning and organisational skills



• Flexible



• Punctual



• Able to work under pressure



• Team Player



• Strong focus on quality and customer service



• Self motivated







Desirable Skills & Attributes







• Previous experience of working within a warranty department



• Basic understanding of manufacturer products



• Basic geographical knowledge of the UK









External Title: Insurance Products Administrator

Full-Time/Part-Time: Full-Time

External Company Name: Allianz Global Assistance

External Company URL: https://www.allianz-assistance.co.uk/

Address Line 1: 102 George Street

Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs
By creating an alert, you agree to our T&Cs and Privacy Notice, and Cookie Use.
Insurance Administrator

CKB Recruitment
From £19,000 to £25,000 per annum
Croydon, Surrey
more details »

Insurance Administrator

Optima Recruitment
£18,000 per annum
Fulham,London
more details »

Insurance Administrator

CKB Recruitment
£19,000 per annum
Croydon,Surrey
more details »