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Insurance Products Administrator

Allianz Global Assistance UK

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The Role

To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.


35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). Due to the nature of this position, hours may vary in line with business needs.

Main Duties

Warranty Administration

• Maintain and update all current customer warranty details on the in house and client systems

• Ensure all dealer warranty applications and queries are actioned within set departmental time scales

• Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

• Maintain and update all current customer assistance details

• Update all existing assistance clients data on the inhouse system

• Maintain a working knowledge of the client's product range

Data Entry

• Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.

• Accurately assess data load and amend and input data into client and inhouse systems

Telephone response

• Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards

• Data capture all requested data and provide information to the caller


• Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to

• Record all daily activity for reporting purposes

Essential Skills & Attributes

• Educated to GCSE standard or equivalent, to include English and Mathematics

• Strong administration and organisational skills

• Excellent telephone manner

• A good working knowledge of Word, Excel

• Good letter writing ability • Strong numerical ability

• Basic understanding of FCA • Ability to work within a procedure based environment

• Able to communicate confidently with clients, customers and suppliers

• Strong planning and organisational skills

• Flexible

• Punctual

• Able to work under pressure

• Team Player

• Strong focus on quality and customer service

• Self motivated

Desirable Skills & Attributes

• Previous experience of working within a warranty department

• Basic understanding of manufacturer products

• Basic geographical knowledge of the UK

External Title: Insurance Products Administrator

Full-Time/Part-Time: Full-Time

External Company Name: Allianz Global Assistance

External Company URL: https://www.allianz-assistance.co.uk/

Address Line 1: 102 George Street

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