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Floor Supervisor - Epsom - House of Fraser

House of Fraser

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Floor Supervisor - Epsom - House of Fraser

Up to £22.000 per annum (Based on Experience)

Closing Date for this application is 07/03/2020
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

Role Purpose:

The role has accountability for delivering sales plan by being commercially driven. Leading and managing a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.

Key accountabilities:

  • Identify commercial opportunities to achieve sales plan and KPIs.
  • Lead, motivate and inspire the team to deliver high levels of customer service, merchandising and replenishment.
  • Manage / drive and develop the team to take an active role in supporting the store both on the shop floor and within our stock processing areas.
  • To recruit, train and develop team members in accordance with needs of role and for the future.
  • Manage staffing levels, and deliver robust workforce plans within worked hours budget - ensuring flexibility.
  • Resolve complaints and queries effectively face to face and via telephone.
  • To be commercial and compliant with all merchandising product placement and promotions in store.
  • Ensure compliance with company policies and procedures and manage team accordingly.
  • Develop a one team approach with Brand Partners engaging them with the Brand and supporting the
  • development of their business.
  • Drive the team to minimise stock loss and adhere to security procedures.
  • To ensure all Health & Safety policies are followed.
  • Undertake all activities in relation to Duty Management.
  • Drive the Multi Skilled team activities in the absence of Service Manager(Internal) / Multi Skilled
  • Supervisor as required by General / Store Manager.
  • Undertake call out duties as and when required.

Skills and experience:
Must have:

  • Leading a sales and service focused team.
  • Experience of achieving sales targets and KPIS.
  • Astute commercial skills with an ability to identify sales opportunities.
  • A track record of recruiting, developing and retaining team that deliver excellent customer service.
  • Ability to plan, implement and work pace to achieve deadlines.
  • Ability to build effective relationships with inside the business and with third parties.
  • Ability to communicate effectively and vary their leadership style to suit the situation and the individual, enabling them to influence and work collaboratively at all levels.

Key Performance Indicators

  • Sales targets
  • Stockloss targets
  • Service KPIs
  • People KPIs
  • Operational KPIs- Compliance with business procedures

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