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Visitor Experience & Volunteering Manager

Salary:
24,075 pa
Location:
Wotton-Under-Edge
Company:
NATIONAL TRUST

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To be successful in this role you should be able to demonstrate the following: Experience of delivering high quality, inspirational and engaging programming and interpretationVery strong people skills, enabling good working relationships with those in your staff and volunteer team and across the property and outside the TrustGood event management skills and experienceA flexible customer focused approach with experience in delivering high standards of customer serviceExperience of working with and leading change with volunteers, and a solid understanding of the importance of the volunteer journeySkilled in the use of social media and digital marketingVisitor Experience & Volunteering ManagerIt’s an exciting moment for Newark Park. We are embarking on a period of change which will enable us to welcome and connect with more visitors than ever before. Visitor numbers have increased substantially over the past five years and we’re now ready to set the course for the future. There are opportunities in the house, garden and estate to tell our story better and to make our visitors feel more connected to Newark. We’re one of just a few National Trust places in the south west undergoing the Experience Design process, which will give us a clear ambition for Newark and a plan and timescale of how to get there. It’s the perfect time to get involved if you want the chance to make a real difference and help us on this exciting journey.Click here for more information about this locationThe key areas of work for this post are:-Leading and delivering the visitor programme of events, exhibitions and activities-Leading on interpretation and site presentation standards-Improving the volunteer journey and working with the other Heads of Department to ensure we're providing a high quality, consistent and fulfilling volunteering experience. This role includes the line management of the room guide volunteers. -Promoting our visitor offer and conservation work through effective marketing86809IRC86809

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