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Customer Service Coordinator

Location:
Amersham
Company:
General Electric

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Essential Responsibilities


    We are experts in anticipating what our customer wants and know how to be flexible to their specific needs. We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process. We are experts in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met.


    Key Responsibilities include:
    Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
    Order Entry and order management to deliver as required.
    Pro-active and timely Backlog Management.
    Follow Shipment and installation to ensure Revenue collection occurs on time.
    Measuring order accuracy.
    Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
    To provide excellent customer service for customers, both internal and external.
    Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
    Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
    Provide knowledge and accurate information to customers.
    Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.


    Provide the following specific support for customers:
    Order entry
    Delivery, stock information
    Product information
    Management of service calls
    Management of replacements & free of charge shipments
    Proactive customer satisfaction calls
    Monitor and follow-up on customer queries


    Candidates should note that this role will be in scope for the proposed transition of GE Biopharma to Danaher and will transfer to Danaher at close of this transaction.

    Role Summary/Purpose


      As Customer Service Coordinators we aim to provide seamless support to all customers for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry. We will drive increased customer satisfaction through exceptional customer care.

      Qualifications/Requirements


        Written and oral fluency in English (additional European language is an advantage)
        Excellent communication and interpersonal skills
        Excellent organisational skills and ability to prioritise workload
        Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
        Competent MS Office skills and be comfortable working with different systems
        Previous client and customer service experience
        Ability to work well in a busy customer service environment
        Attention to detail&
        Flexibility and willingness to work as a team member


        Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website http://www.ukba.homeoffice.gov.uk/visas-immigration/working

        Desired Characteristics


          Order management experience
          Sound understanding of the order fulfillment process
          Experience with Order Management systems

          About Us

          GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com


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