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Operations & Administration Team Manager

Location:
Newcastle Upon Tyne
Company:
Quilter

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Are you currently working in a role where you feel that you’ve got so much potential that’s just being ignored? Are you an experienced manager/team leader who truly enjoys coaching and developing a team to be the best that they can be? Have you got some working knowledge of financial service based products, looking for the perfect opportunity to really show what you can do?

If you answered yes to these questions, then you could be EXACTLY who we’re looking for!

About us

Quilter Financial Planning is part of Quilter, a leading provider of advice, investments and wealth management, with a portfolio over £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Established in 2006, we've grown to become the UK's largest distributor of financial advice. In fact, over 3,000 advisers have chosen us as the place to develop and grow their businesses. Why, because we have the size, financial strength and people with the knowledge and expertise to help advisers achieve more. You won't just find diverse, talented and friendly teams here either. You'll also discover an inclusive culture and every opportunity for personal and professional development.

About the role

Quilter Financial Planning have currently got a genuinely exciting new opportunity for a talented people manager/team leader to join our friendly, vibrant team in Newcastle. This is an amazing opportunity that will suit anyone who has good management experience.

You will play a truly integral part in the man management of the operational team within Quilter Financial Planning, ensuring that the team deliver high quality service to Advisers as well as other core functions of the company. This will include…

· Ensuring the team hits targets set and remain consistent within SLA’s through effective monitoring, controls and reviews

· Setting objectives, monitoring performance and conducting 1-1 performance reviews with all team members

· Managing a resource planning and forecasting model for your team to manage resource

· Providing effective management of the Risk Framework including stakeholder management, key control testing, identification, recording and management of risks, and supporting risk assessments

About you

You should be someone who has previous experience of managing operational teams, ideally within a Financial Service based background although this is not essential.

So if you are a strong customer service administrator, with some good experience within financial services, we would LOVE to hear from you!

Apply today and one of our team will be happy to call you and discuss your application directly. So what are you waiting for?! Get that CV in NOW!

Benefits

No matter what job you do you should feel valued and appreciated. That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create.

Core Benefits (Fixed Term Contract)

Holiday: 24-26 days (depending on your grade)

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits


Core Benefits (Perm)

Holiday: 24-26 days (depending on your grade)

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence


In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.


Our promise

At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.

Further information about this vacancy can be found within the job description below

Role Profile - Agencies & Leavers Tl.docxRole Profile - Agencies & Leavers Tl.docx

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