A facilities company in Wantage is looking for someone who has previous experience administration or customer experience working as part of a Helpdesk / Customer Service team in a fast-paced environment dealing with enquiries include reactive and planned maintenance works with some urgent calls.
The Helpdesk is the core hub of the business through which all enquiries are routed with direct contact by telephone with clients, staff, contractors and various department managers. You will be juggling urgent tasks and prioritising constantly in a busy environment, ensuring KPI's and SLA's are met receiving and logging enquiries onto at software package and allocate duties to staff and contractors along with issuing quotations, assist with invoicing and ensuring jobs are completed to client satisfaction.
The role of Helpdesk Contract Administrator is extremely important as you are crucial in ensuring the department exceeds client expectations. It is important that clients, suppliers, sub-contractors, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner.
Dealing with client complaints involves listening respectfully to the client, understanding what their issues are and trying to resolve and log them to the client's satisfaction.
Salary offered is £20-£25k, 37.5 hours per week, Monday to Friday. If you are interested in applying for this role please send your cv or call
The number of jobs in each salary range for all: