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Remarketing Graduate

Aldena Associates Ltd

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Purpose Summary:

The Remarketing Graduate will assist in managing the operational administration of the Remarketing Department and support the Remarketing Manager in all areas.

Principle Accountabilities:

* Vehicle Disposal Administration: All administration functions related to the disposal system to include customer communication, providing information to disposal companies and auction houses in order to facilitate disposal of our vehicles.
* Allocating sales proceeds for the above-named companies - allocating the net sales amount, ensuring all information is accurate including VAT amounts, for onward submission to Finance Department.
* V5 management - gathering all vehicles' missing V5's - this includes repossessions and VT's and application to the DVLA for duplicate replacements.
* Month end reporting - produce month end reports to show sales performance for vehicles sold. Compile into monthly presentations.
* DWAY reporting - checking DWAY on a monthly basis to ensure accurate reporting to HQ in Turin.
* Carry out the associated invoicing for driver sales and take payment for vehicles sold on behalf of the business.
* Respond to everyday queries from auction houses and customers (e.g missing keys, V5's, account numbers etc).
* Driver sales - liaise with external customers wishing to purchase vehicles, ensuring funds are received on time.
* Responsible for disposal microfilming and archiving of all administration process on a monthly basis.
* To adhere to the Financial Conduct Authority's regulations and requirements.
* Such other duties as the management may, from time to time, reasonably require.

Performance Measures:

* Existence and review of individual targets
* Achievement of department objectives
* Error rates
* Turnaround times
* Line manager feedback
* Delivery to quality, time, cost objectives
* Appraisals
* Quarterly reviews

Ability and Skills Profile:

* Treats customers/dealers with respect adhering to principles of Treating Customers Fairly
* Builds long term relationships with customers/dealers
* Confident in decision making/prioritisation
* Takes ownership of work queues
* Ability to operate upon training, in-house contract management system and workflow management
* Good communication skills - verbal and written
* Good negotiation/objection handling skills
* Ability to maintain a satisfactory attendance record
* Ability to achieve required performance targets

Competency / Behavioural Profile (Person Specification):

* Diligent
* Customer focused and ability to manage customer/dealer expectations
* Excellent attention to detail
* Ability to solve problems
* Analytical and numerate
* Assertive
* Tenacious
* Communicates with different audience types to reach mutual goals
* Maintains professionalism in all aspects of communication
* Self-driven, internally motivated
* Puts team and organisations goals above individual goals
* Welcomes and participates in change
* Able to interact with team members and thrive in a team environment
* Able to interact with the Manager, accept feedback and change behaviour based on feedback
* Demonstrates sense of urgency in terms of meeting service and productivity targets
* Adaptive; can adjust to rapidly changing business environment
* Independent and able to work with minimal daily supervision


* Reports to: Remarketing Manager
* Number of Reports: 0

Knowledge, Experience and Qualifications

* Must have a Bachelor's degree in a Business / Mathematical discipline
* Previous experience in Customer Services is an added advantage including telephone and written communication skills.
* Excellent administrative and numeracy skills
* IT skills - Microsoft Excel and Word to intermediate level, workflow management.
* Ability to prioritise workload, and work to deadlines.
* Strong Operation and Process Management skills.

This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment....

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