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Housing Project Assistant - Ashford

Location:
Ashford
Company:
Service Care Solutions Ltd

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A national housing association are recruiting for a Project Assistant to join their team and assist in the provision of a housing and support service for their vulnerable clients on an initial 4-month contract in Ashford.

The Role
The focus of this role is to provide a professional support service for housing service users, this will involve the following tasks and responsibilities:
• Act as an initial point of reference on the phone, or in a reception area as required.A national housing association are recruiting for a Project Assistant to join their team and assist in the provision of a housing and support service for their vulnerable clients on an initial 4-month contract in Ashford.

The Role
The focus of this role is to provide a professional support service for housing service users, this will involve the following tasks and responsibilities:
• Act as an initial point of reference on the phone, or in a reception area as required.
• Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
• Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
• Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
• Contribute to the formulation and delivery of person centred support plans.
• Assisting clients with day-to-day support and tenancy issues.
• Using IT systems appropriately including adding updates to the Support Database.
• Advises management promptly of any signs of problems or concerns about a client.
• Recognises signs of distress in clients and identifies ways to reduce this.
• To correspond and liaise as necessary with external agencies on behalf of clients.
• Report repairs and maintenance needs behalf of the client following agreed procedures.
• Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
• Address and report any issues of anti-social behaviour to a senior staff member.

The Candidate
To be considered for this role, it is essential that you have prior experience in a housing management and providing support within a housing setting.

The Contract
This is a full time role, working 36.25 hours per week for an initial 4-month contract.
Early 07.00-15.00 Late 14.00-22.00 The shift pattern is on a 5 week rolling rota with lone working on an early shift on a weekend. At present the weekend work is ever other but this will become less when we have a full staff team.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.

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