To undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.
Key tasks & responsibilities:
The role holder will be required to:
Pro actively Manage Subsidence claims through to completion Regularly update Clients, Policyholders and their agents Assist the field team in completing, reports, tasks and answering calls where necessary Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis Maintaining claims on SiD to the highest possible standard Managing identified and reported problems within set timescales to ensure adherence to group processes Provide support to the DS & S office team in the absence of other staff or in periods of extreme volume Maintain a high level of personal competence Adhere to Company systems and procedures Actively promote the principle of Treating Customer Fairly Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying Undertake any other tasks that are reasonably assigned to you from time to time
The above is not an exhaustive list and may change with the overall business objectives of the Company.
This position would suit someone with:
Some knowledge and understanding of Subsidence in relation to insurance claims Some knowledge or experience of managing technical building claims Some knowledge and understanding of Claims Handling Excellent telephone skills Experience and Understanding of Customer Service Excellent computer literacy Articulation and good communication skills Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment
Are you a Davies Person?
All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.