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Subsidence Claims Handler

14,975 P.A. ?
Davies Group

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To undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Key tasks & responsibilities:

The role holder will be required to:

Pro actively Manage Subsidence claims through to completion
Regularly update Clients, Policyholders and their agents
Assist the field team in completing, reports, tasks and answering calls where necessary
Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
Maintaining claims on SiD to the highest possible standard
Managing identified and reported problems within set timescales to ensure adherence to group processes
Provide support to the DS & S office team in the absence of other staff or in periods of extreme volume
Maintain a high level of personal competence
Adhere to Company systems and procedures
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
Undertake any other tasks that are reasonably assigned to you from time to time

The above is not an exhaustive list and may change with the overall business objectives of the Company.


This position would suit someone with:

Some knowledge and understanding of Subsidence in relation to insurance claims
Some knowledge or experience of managing technical building claims
Some knowledge and understanding of Claims Handling
Excellent telephone skills
Experience and Understanding of Customer Service
Excellent computer literacy
Articulation and good communication skills
Flexibility and adaptability
The ability to organise own workload
The ability to work in a fast paced and changing environment

Are you a Davies Person?

All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.

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