Job Summarymarket source activity and SAP data input, and KAUST account support
VWR has long been the leading global, independent provider of product and service solutions to laboratory and production customers, enabling science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries.
In 2017, VWR was acquired by Avantor, a global supplier of ultra-high-purity materials and customized solutions for the life sciences and advanced technology industries. VWR's expansive channel access and deep customer relationships strengthens Avantor's abilities, adding a vital new dimension to the full scope of solutions we can provide-from discovery to delivery
We have a vacancy for a Customer Service Associate to join export team in Leighton Buzzard on a 12-month Fixed Term Contract.
The purpose of the role is to provide first time resolution for incoming queries through phone, email or fax, to maintain service excellence to both the internal and external customer and some of the tasks you will be dealing with are:
+ Processing orders and deliveries (including creating, viewing, displaying and listing sales orders, order confirmations) for various customers
+ internal account management for our key customers
+ sourcing, quoting and follow through on customer requests
+ Provide product support where possible to customer
+ Offer one-time resolution on queries to customers
+ Ensure customers receive all necessary regulatory certification
+ Advising customers of delivery dates and status of orders
+ managing stock in the areas of consignment stock, replenishment stock and virtual stock
+ Effectively handles customer complaints and reaches timely resolution
+ Works alongside finance in resolving invoice queries for customers
+ Runs and monitors open order reports to minimise stock outs for our customers
+ Updating and validating all relevant customer information on SAP
+ Liaise with all internal support teams
We are looking to hear from individuals that can always demonstrate their customer service skills and orientation to maintain the best customer experience.
Please submit your CV!
Avantor® is a leading global provider of integrated, tailored solutions for the life sciences and advanced technology industries. Strengthened by the recent acquisition of VWR, the Company is a trusted partner to customers and suppliers from discovery to delivery. With operations in more than 30 countries and a diverse portfolio that includes more than four million products, Avantor enables customer success through innovation, cGMP manufacturing and comprehensive service offerings. Collectively, we set science in motion to create a better world.