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Helpdesk Operator

Salary:
16,407 P.A. ?
Location:
Rutherglen
Company:
Mitie

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Job Description

Objectives and responsibilities:
To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with SLA’s and KPI’s
To perform tasks in the professional manner to a suitable standard to meet both clients and Mitie expectations.
To carry out below duties in compliance with Mitie Engineering Services policies and procedures.
Compliance with Health and Safety policy/legislation.

Main Duties:
• To raise jobs on system.
• To raise Purchase orders.
• To chase up jobs on a daily basis.
• Respond to helpdesk emails within a timely fashion.
• Manage PPMs and remedials
• To provide administration support to Engineers, Supervisors and Account Manager.
• Answer the telephone and address all enquiries in a timely and professional manner.
• Run open job weekly reports.


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