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Project Office Lead


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Job description

KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and extensive operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process.

We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.

Role Purpose

To leading the team to successfully deliver Project Office support to the Operational teams responsible for multi-client engagements, supporting them to achieve their business goals to embed change, including the transition of its services into new engagements.

Ensuring the effective coordination of activities, events and communications across multi sites and operations to enable consistency and utilisation of resources.

Lead a multi-site team to provide effective support across a multi project offering, responsible for but not limited to:


Joiners/Movers/Leavers process




Meeting arrangements and support


Coordination of client visits and events


System access tracking


People database management

Ensure the policy, procedures and practices of the project office comply fully with all legal and regulatory requirements and codes of practice/conduct, including engagement management activities

Ensure that effective risk, issue and dependency management processes are established within the project office in accordance with the Managed Services risk appetite and risk control framework

Arrange and chair key functional and client meetings with responsibility of keeping to the agenda and tracking of the action points

Work closely with business heads or specialist managers to ensure that the project office services are understood and utilised effectively

Work with KGS PMO to ensure key where suitable processes are delivered via KGS and are integrated with UK transformation and transition teams as well as BAU operations

Responsible for facilities engagement as well equipment to enable operations to function and resolution of any technical incident escalation with suppliers


Skills & Experience


Project office experience

People Management experience

The ability to engage and communicate at all levels

Customer focused.

Attention to detail

Results Driven

Proven experience of cross functional working to achieve business objectives

Strong experience working with the following technologies: MS Excel, MS Visio, MS SharePoint, MS Power-point


Practical knowledge of operational excellence and continuous improvement

Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes

Financial services background is preferable

Analytical thinking and problem solving

Strong planning and organisational skills

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of The Employers' Forum on Disability we are committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.

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