Guided by the pioneering spirit since 1906, Montblanc revolutionized the culture of writing with breakthrough innovations. Today, the Maison continues to push boundaries and evolve the expression of fine craftsmanship across each of its product categories: the pinnacle of luxury writing instruments, timepieces, leather goods, accessories, fragrances and eyewear. With every innovation, Montblanc offers new functionalities and groundbreaking designs imbued with the Maison’s heritage of sophistication and crafted to the highest standards through the skills of its artisans in each of its manufactures whether Hamburg, Germany for its writing instruments, the Swiss Jura in Le Locle and Villeret for its timepieces or Florence, Italy for its leather goods. Reflecting its ongoing mission to create fine lifetime companions born from the most pioneering ideas, the iconic Montblanc Emblem has become the ultimate seal of performance, innovation, quality and expression of style. With its origins deeply rooted in the culture of handwriting, Montblanc continues to assert its cultural commitment around the world with the creation of wide-ranging initiatives to promote arts and culture in many forms, while honouring the modern day patrons who support the advancement of the arts.
Montblanc are looking for a motivated and engaging Mandarin Speaking Sales Associate to join their fantastic team in Bicester Village.
· The achievement of sales targets, monitoring individual/boutique sales goals and identifying opportunities to gain new clients and increase sales · Impeccable product know-how and ability to engage clients with appropriate products / collections · Exemplary Customer Service (incl. claim management and ASS) as well as the management of the ASS inventory · The handling of (VIP)-customers, the development of long-term client relationships and the conversion of prospect clients into buying clients · Providing all necessary information for the customer database as per the CRM standards and contributing to the quality of the database while reviewing, updating and cleaning the data · Correct visibility inside and outside the boutique
· Adhesion to Boutique security and loss prevention procedures · Regular inventory controls and random stock checks · Goods-in receipt and stocking and transfers of goods · Expertise in a selected product category; regular sharing of knowledge with team members · Ensuring proper daily Boutique maintenance · Maintaining the image of Montblanc as a luxury Maison living up to the highest customer experience standards · Successful operational and organisational consistency within the Boutique and team · Meeting the global business objectives of the Boutique · Making all marketing initiatives a success · The implementation of the Montblanc Fundamentals
· Mandarin speaker - fluent in English · Constant proactivity · Excellent selling skills · Strong communication skills · Exemplary team working spirit · In-depth knowledge about the product portfolio · Solid competence with till systems (SAP, LUCAS) and Microsoft Office · Extensive knowledge of the product portfolio · Confidence in handling high value transactions · Passion for the Maison, its history and culture · Retail or hospitality background with an affinity for luxury
If you have a genuine passion for delivering exceptional customer service, apply now!