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Head of User Experience (ALC974)

University of East Anglia

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The Library Research and Innovation Division
Head of User ExperienceREF: ALC974
£42,792 to £49,553 per annum We are seeking an innovative user/visitor services professional to lead the Library’s front-line teams in their delivery of an excellent user experience to the University community. You will have a strong track-record of delivering continuous service improvement, motivating teams through change, and working with stakeholders to identify gaps in systems and services and deliver solutions. You will have a degree (or equivalent qualification or experience) together with demonstrable expertise in a similar or transferrable role, including managing individuals, teams and projects, and the ability to present management data in innovative and engaging ways to inform service improvement.
Closing date: 6 January 2020.
The University is a Silver Athena Swan Award holder.

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