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Telematics Customer Service Representative (Coop)

16,792 P.A. ?
H M Naval Base
Markerstudy Limited

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To provide effective customer service by handling calls and facilitating customer enquiries.

  • To undertake other reasonable responsibilities and projects as instructed by their line manager
  • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
  • Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
  • Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
  • Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
  • Understand and be able to explain policy cover in line with terms and conditions
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
  • Develop and maintain a competent level of technical, product and system knowledge to support sales
  • Deliver individual quantitative targets, adhering to quality and accuracy standards
  • Contribute to the achievement of team and operational targets
  • Operate within own area of accountability, proactively escalating issues and seeking guidance
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
  • Understand business issues and recommend solutions to improve
  • Commit to own personal development
  • Provide support and guidance to others as required.

Essential Skills:

  • Strong team player
  • Results orientated
  • Good communication skills at all levels
  • Ability to remain motivated in a changing working environment
  • Good keyboard skills
  • Works on own initiative.

Desirable Skills:

  • 5 GCSE passes including Maths and English – Grade C (or equivalent)
  • Experience of working in a contact centre or customer service environment
  • Basic knowledge of insurance products and principles.

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