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Customer Service Assistant (Food)

Location:
Norwich
Company:
East of England Coop

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The Customer Service Assistant role is the first point of contact that many customers have with the Society, and therefore you are responsible for providing excellent customer service. This could include smiling, maintaining eye contact and listening carefully to how you can help that individual. The Customer Service Assistant goal being that they have a positive experience every time which will encourage them to return to the branch.
Main Responsibilities
Working both on the till and the shop floor (some of our stores also contain Post Office & Subway facilities, that you should expect to be trained on)
Replenishing stock
Assistance with deliveries
Helping to ensure the warehouse is kept clean and orderly
Helping promote causes such as: membership to the Society, purchasing local produce and supporting fair trade
Maintaining high levels of cleanliness, housekeeping and food hygiene (i.e. checking food temperatures & dates)
Ensuring your branch complies with all health & safety, food safety, security related policy and the Society's "challenge 25" policy
Reporting any safety & security related incidents or other significant events appropriately
Completing all compliance & safety eLearning courses to ensure your safety and help you learn new skills
Potentially speaking to officials (such as Trading Standards) that may visit your store

The Ideal Candidate
You will be great at providing friendly customer service
You should have a good standard of English and working with numbers to meet the job requirements
Be able to work efficiently and flexibly as a member of a team

About The CompanyAs a co-op we're a different type of business. We're owned by our members and we work for the benefit of people and our communities, not just for profit. We're driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. We expect colleagues who work with us to share these values. We're still a business and we work in a very competitive area so it's still important that we're efficient and work to the highest professional standards.

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