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Customer Service Executive - 6 month FTC

Adelie Foods Ltd

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Adelie Foods is the UK’s leading Food to Go business, supplying the UK retail and foodservice sectors with an unrivalled portfolio of consumer insight-led chilled food product. From its five manufacturing locations and seven distribution centres across the country, Adelie supplies a diverse range of retail and foodservice customers with over 3,000,000 fresh sandwiches and 250,000 salad packs every single week.

We are currently recruiting for a Full TIme Customer Service Executive to be based in our Head Office in Heathrow. This is a 6 month Fixed Term Contract.

As a Customer Service Executive, you will be responsible for effective investigations of all complaints, building customer relationships and providing the appropriate resolution through delivery of a high level of customer service.

Key responsibilities

Logging of all incoming customer queries, from all sources ie. e-mail/ telephone etc. with immediate resolution where possible
Answering all telephone calls to meet given targets
Building stakeholder relationships with the Commercial Team
When required, providing weekly service level reports to the business and customers
Actively participate in various projects within the department when required
Work closely with team members to be effective in helping to reduce complaints
Provide cover during periods of managed absence
Liaise and support offshore team
Building knowledge of all accounts across the business
Raising customer credits where appropriate

This role is a full-time, working 40 hours per week. The shift pattern is Monday to Friday, 8:30am to 5:00pm.

The ideal candidate

Experience in a Customer Service background is essential
Passionate about helping customers
Fluent in written and spoken English – with excellent verbal and written communication skills
Experience problem solving and managing complaints to resolution
Letter writing skills
Takes responsibility and ownership
Computer literate – Microsoft Excel/ Word/ Outlook and Internet

In return for your time & hard work

Salary,up to £24,000 per annum
33 Days annual leave (including bank holidays)
Pension scheme
Life Assurance
Cycle to Work Scheme
Free parking on site
Free sandwiches on shift

Interested? Apply Now!

It takes a diverse team of committed individuals to achieve quality results. That’s why at Adelie we are proud of our diversity and welcome you for who you are and who you want to become. We are committed to equality of opportunity in all areas of its work.

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