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Volunteer Adviser

North Shields
North Tyneside Citizens Advice

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Are you looking for work or studying for a degree, or do you have time to spare? You can gain vital work experience and enhance your CV, as well as making a real difference to peoples’ lives, by joining our team of volunteers.

Advisers are the main members of staff who help the public with their problems, whether face-to-face or through telephone or digital channels, and deal with a wide range of different problems and questions.

Tasks include:

    • Interview clients in the bureau, over the telephone and on live webchat.
    • Research information from our electronic information system and other sources.
    • Provide advice, explanation and help with the choices and consequences that the client faces.
    • Help clients negotiate with people such as creditors and service providers.
    • Give practical help by writing letters, making telephone calls, completing forms, etc.
    • Refer clients to other agencies who are better placed to help.
    • Keep detailed records of all clients’ cases.
    • Prevent future problems for clients by identifying failing policies and poor services.

The Adviser’s Skills
You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people become advisers, but you will need to:

      • Be good at listening and being patient.
      • Be able to work in a team.
      • Be able to read and write English, and do basic maths.
      • Be open-minded and non-judgemental.
      • Enjoy helping people.
      • Be supportive to clients and colleagues.
      • Be confident using Information Technology.

Our Advisers don’t need to know everything – we provide free and comprehensive accredited training, backed up by supervision and guidance to help you achieve the skills you need to deliver a high quality service to our clients.

Please contact Daniel on 0191 270 4490 or email volunteer@ntcab.org.uk

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