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Content Management Application Support Analyst

Location:
Yorkshire And The Humber
Company:
Network Rail

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Key Accountabilities

1. You will document standards and procedures for ongoing analysis in specific work area as directed

2. Facilitate service requests, data and process changes as directed, without compromising system and data integrity

3. You will be developing analysis tools as required

4. Communicating analysis results and highlight issues to key stakeholders

5. You should be respond to user queries as required, providing proactive and reactive support

6. To accurately record all work undertaken in Assyst and/or other call management systems

Job Skills, Experience and Qualifications

Essential

• Demonstrable experience of providing support in a Content Management Support function including undertaking changes to systems, processes and data.

• Excellent interpersonal skills and ability to communicate effectively at all levels

• Good technical knowledge of core Network Rail applications or suitable equivalents

• Good knowledge of Microsoft Office applications, well- developed skills in the use of SharePoint

Desirable

• Experience of database structures

• Experience of SQL languag

• Experience of developing tools and utilities using Microsoft VBA

• Good network and infrastructure knowledge

• Ability to adapt readily to changing work and responsibilities

• Experience of using and developing reports in Oracle Discoverer, Business Objects or similar equivalent solutions

• Experience of mainframe systems


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