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Credit Control Supervisor


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Credit Control Supervisor


Millennium Way West, Phoenix Centre

Nottingham, NG8 6AW

United Kingdom

**Job Title:**

EU Shared Services Centre - Credit Control Supervisor Role

**Job Family:**


**Reports to:**

Cash Collection, Accounts Payable and Accounts Receivable Manager

**Direct reports:**

Credit Controllers, EU Shared Service Centre


+ Manage cash collection outsourcing relationship and governance covering UK & Irish sites with planned scope expansion across Europe\. Function as a liaison between the businesses and outsource provider and escalation point for issues\.
+ Partner with plant personnel, the Accounts Receivable team lead and outsource service provider to ensure cash received is reconciled and correctly allocated
+ Ensure timely and accurate receipt of customer payments within communicated payment terms\.
+ Supervise and manage the Credit Control Team
+ Manage the production of Debtors Reports
+ Manage Customer ledgers ensuring timely reconciliation on Key Accounts
+ Maximise cash receipts from customers
+ Minimise number of overdue accounts
+ Distribute work and ensure it is completed in a timely manner
+ Allocate cash and report and monitor unallocated receipts
+ Review the process of customer credit changes to bring in global credit limits
+ Maintain accurate records for customer master data, ensuring invoices reflect the true ageing pattern for debtor reporting
+ Various ad\-hoc duties
+ Ensure all WestRock polices are adhered to by outsource provider\.
+ Act as escalation point for customers and internal stakeholders who are not receiving levels of service expected from Shared Service centre
+ Lead Standardisation of credit control processes and procedures including self billing arrangements
+ Assist in implementation of new technologies including Cforia Debt Management Tool
+ Ensure all process are SOX compliant and in line with internal controls and processes
+ Regularly perform audits that identify all processes are being followed as per document processes
+ Assist in developing and implementing the strategy to expand the coverage of credit control shared services across Europe\.


Educational and professional:

+ CICM Level 3 desirable but not essential but will be supported to study through a study package


+ Previous experience in implementing and leading credit control shared services desired
+ Strong communication skills and experience in interacting with both external customers and divisions
+ Project management support
+ Strong problem solving skills desired
+ Must be very organised and systematic in approach to work
+ Advanced MS Excel, inclusive of V lookup, Pivot table, sorting and Filters \(Marco Level is Desirable\)
+ Must have good time management skills and be able to meet strict deadlines
+ There will be a requirement to travel on an adhoc basis


+ Analytical thinking
+ Initiative
+ Thoroughness
+ Interpersonal effectiveness
+ Efficiency focused
+ Concern for standards

Finance and Accounting

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans\.

**Credit Control Supervisor**

**United Kingdom\-Nottingham**


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