EU Shared Services Centre - Credit Control Supervisor Role
Cash Collection, Accounts Payable and Accounts Receivable Manager
Credit Controllers, EU Shared Service Centre
+ Manage cash collection outsourcing relationship and governance covering UK & Irish sites with planned scope expansion across Europe\. Function as a liaison between the businesses and outsource provider and escalation point for issues\. + Partner with plant personnel, the Accounts Receivable team lead and outsource service provider to ensure cash received is reconciled and correctly allocated + Ensure timely and accurate receipt of customer payments within communicated payment terms\. + Supervise and manage the Credit Control Team + Manage the production of Debtors Reports + Manage Customer ledgers ensuring timely reconciliation on Key Accounts + Maximise cash receipts from customers + Minimise number of overdue accounts + Distribute work and ensure it is completed in a timely manner + Allocate cash and report and monitor unallocated receipts + Review the process of customer credit changes to bring in global credit limits + Maintain accurate records for customer master data, ensuring invoices reflect the true ageing pattern for debtor reporting + Various ad\-hoc duties + Ensure all WestRock polices are adhered to by outsource provider\. + Act as escalation point for customers and internal stakeholders who are not receiving levels of service expected from Shared Service centre + Lead Standardisation of credit control processes and procedures including self billing arrangements + Assist in implementation of new technologies including Cforia Debt Management Tool + Ensure all process are SOX compliant and in line with internal controls and processes + Regularly perform audits that identify all processes are being followed as per document processes + Assist in developing and implementing the strategy to expand the coverage of credit control shared services across Europe\.
Educational and professional:
+ CICM Level 3 desirable but not essential but will be supported to study through a study package
**KNOWLEDGE, SKILLS, EXPERIENCE**
+ Previous experience in implementing and leading credit control shared services desired + Strong communication skills and experience in interacting with both external customers and divisions + Project management support + Strong problem solving skills desired + Must be very organised and systematic in approach to work + Advanced MS Excel, inclusive of V lookup, Pivot table, sorting and Filters \(Marco Level is Desirable\) + Must have good time management skills and be able to meet strict deadlines + There will be a requirement to travel on an adhoc basis