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Customer Service - Personal Banker

16,221 P.A. ?
West Pottergate
Royal Bank of Scotland Group

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Job Description


Join us as a Customer Service - Personal Banker in Norwich
  • You'll be integral to guiding and supporting our valued branch customers
  • We'll look to you to proactively find ways to enhance our customers banking experience
  • Joining us as an Associate Personal Banker, we'll support your development to become a Personal Banker within 2 years and to achieve the Professional Banker Certificate

What you'll do

Customers will be at the very heart of your role, and you'll be their first point of contact when they visit our branches.

You'll provide a fantastic experience by:
  • Having proactive conversations, understanding their needs and helping them with their banking needs
  • Helping our customers understand the different ways they can bank with us and the range of services we can offer
  • Understanding and responding to changing customer needs by recommending and promoting the benefits of banking with us

The skills you'll need

We're looking for people who are motivated and driven to develop their career and have a customer centric approach to their work. To be successful in this role, you'll:
  • Have a passion for customer service and a strong attention to detail
  • Thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal branch goals
  • Have great communication skills to highlight the benefits of our products to each individual
  • Commit to developing new skills and responsibilities

What else you'll need to know

We're here for our customers, whatever the time of day or night, so you'll need to be flexible in working a rotating shift pattern. You also need to be prepared to move between local branches as required.

  • Full time hours
  • Permanent
  • Branch hours Monday - Sunday 08:00 - 20:00
  • You'll typically be working during the branches opening hours, including weekends, and your actual working hours will be discussed at your interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we'll help take your career to the next level.

How we'll reward you

Salary Range: Your salary will be starting from £16,785 per year (pro rata for hours worked)

You'll join on a competitive salary of £16,785 (which is £9.22 per hour) and in addition you'll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Royal Bank of Scotland, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we'll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here .

This role will be assessed against the Critical People Capabilities framework.
  • Improver Innovator: Foundation
  • Change Ready: Foundation
  • Critical Thinker: Foundation
  • Connected: Foundation
  • Trusted Advisor: Foundation

Grade: Clerical

Salary: £16,785 - £18,650 - £22,380

Contact: Please contact Gary Coe ( [email protected] ) for further information.

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