Pact’s on a mission to get the nation drinking the best coffee they’ve ever made and we’re looking for an experienced Customer Champion to help us do just that. Not only will you be delighting both our at home and business customers, you will also play a key role in supporting B2B Operations.
If you are passionate about customer communications, delivering maximum value to customers through Pact’s product, as well as excellent organisational skills to support B2B Operations, then this is the role for you.
Based in Bermondsey, this role is full-time office hours, Monday to Friday.
You’ll be responsible for responding to all customer, D2C and B2B queries (via phone, email and social media) being the face and voice of Pact Coffee. We’re striving to provide world class customer service that people rave about (for the right reasons) so we’re after someone who has the best interests of our customers at the forefront of their mind and is always willing to go the extra mile to delight them.
Role responsibilities include:
If you enjoy the sound of working in a fast-growth startup, are able to take change in your stride, have a passion for coffee and/or food, can think strategically, act tactically and thrive on winning, you’re 50% of the way to being the perfect candidate.
What you will bring:
Pact Coffee is an Equal Opportunities Employer, and we welcome applicants of any background to join our team regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief, marriage or civil partnership status or pregnancy.
The number of jobs in each salary range for all: