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In Store Cleaning Manager (Retail) in Glasgow

18,806 P.A. ?

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  • Auchinbee Way, Cumbernauld, Glasgow G68, UK
  • Full-time

Company Description

An individual’s belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job Description

. Located at Craigmarloch working at Tesco for Mitie as an In store Cleaning Manager

· To carry out all cleaning and associated works to a high professional standard

· To supervised and manage lone cleaner sites

· To maintain a flexible approach to a dynamic work load

· To work in partnership with fellow team operatives

· To undertake all tasks within the maximum time allocation

· To maintain high standards of appearance wearing company branded uniform

· To ensure all equipment is maintained to high standards (visibly cleaning and good working order)

· To ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations

· Regular communication with clients or their representatives. Opportunity for clients to "air their views" on MITIE's service.

· Ensure next steps are left with cleaners following store visits.

· Continuation of Service Levels and all helpdesk calls closed

· Work additional to specification is agreed with client, documented, actioned and costs recovered.

· Client’s complaints and concerns are investigated and rectified swiftly. Action is recorded

· Achieve a positive safety culture on sites

· Hazards and risks are assessed prior to work commencing.

· Contracts are managed in line with specification

· A wider range of MITIE services are provided to clients

· Stores are managed in line with the specification and contract

· Compliant with policy and safe working environment for all MITIE Staff

· Adequate materials and equipment on site

· Risk of accidents involving plant, equipment & PPE is reduced

· Manage own timesheet and ensure all hours are recorded through pining system and travel app.

· Progress against target is monitored each four-weekly period

· Appropriate numbers and calibre of staff available

· Competent staff, able to cover a range of site activities

· Training is planned to meet the needs of staff

· High standards of conduct and performance

· Work carried out matches the specification and store requirements. Also matches the trading requirements taking into account seasonal variations

· Quality company image is portrayed by site based staff

· Staff support each other and the company

· High standards of conduct and performance are maintained

· Documents that affect the quality of work are controlled and filed for easy reference

· Potential problems on sites are minimised, progress is monitored

· Staff have all the necessary information to perform well

· Work is completed within deadlines

· Good flexible working relationships with everyone working towards the same objectives.

Agreement with Area Manager of a Personal Development Plan

Additional Information

· A significant level of management previous experience ideally in a Facilities Management environment and experience of managing soft services both self-delivered and sub-contracted as well as experience of managing contracts to KPI’s and SLA’s

· Financial acumen and commercial awareness

· Strong and effective communication skills, analytical thinker with demonstrated problem solving skills

· Strong customer/ client focused attitude

· Demonstrable decision making skills

· Ability to work collaboratively across different internal businesses to support, in a joined up fashion, the integrated service delivery model to the client

· Ability to build and maintain excellent relationship, internally and externally

· Good interpersonal skills and the ability to communicate and motivate your team

· Drive for continuous improvements in service delivery

· Ensure that cleaning meets the required standards of the client

· Able to use own initiative

· Highly organised with excellent planning skills, efficient and effective

· Self-driven and determined

· Client focussed

· Ability to support the production of reports on service delivery performance

· Health and Safety Qualifiction IOSH desirable.

· Must be IT literate to use Mircosoft Outlook, Word, Excel and Powerpoint.

· Basic written and verbal English to understand Health and Safety practices and communicate effectively with the client and request additional duties.

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