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Solution Architect ClickShare UK

Location:
Reading
Company:
Barco

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Solution Architect ClickShare UK

Reading, England, United Kingdom























Customer Support/Service











Jan 16, 2020Post Date











1901411Requisition #









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We are looking for aSolution Architectto join our Design Build Solutions team.



As a Solution Architect you will be an expert in delivering our valuedClickShareexperience with simplicity and ease-of-use. You are responsible to support the sales organization and the partners/customers with expert know-how on the Barco ClickShare product line through training, demo' and technical expertise that support the conversations throughout the customer journey. As a liaison between Sales, Service and Product Management, you also collect key customers and user insights and feed them back to the product base.











Key responsibilities





+ As a Solution Architect, you support the sales teams with answers to technical and commercial "specialist" questions. You are the go-to person for specific questions related to product specs, use and performance.



+ You support the sales teams in trade-shows, product demos, shoot-outs & the sales process by taking ownership of the best practice in setup of the ClickShare solution.



+ You are able to provide product presentations and trainings to our customers, partners and consultants.



+ You translate customer requirements towards a technical solution leveraging your product expertise and IT (security) domain knowledge



+ You assist the sales team in preparing technical proposals for international tenders.



+ You help customers plan and understand the best ways to utilize and integrate the Clickshare Solution within their network and IT infrastructure.



+ You collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams - you actively follow-up critical deployments and issues ensuring the right priorities are set.



+ You proactively support and communicate towards customers and partners with the adequate level of information on new products or product updates.



+ You work on multiple customer accounts simultaneously and in an international environment.

















Requirements





+ Has a Master's degree in Engineering or equivalent.



+ Has 3-5 years' experience in a similar job / role.



+ Has a customer first mentality (both for internal as external customers).



+ Has experience with corporate deployments and networks preferably within an IT organization - understands the language of IT and network security



+ Has excellent presentation and communications skills (oral & written). You are able to bring a message in a very clear and understandable way



+ Has affinity with technical aspects of a product range and are willing to learn



+ Has a commercial mind-set and is a problem solver



+ Has a deep understanding of how the product works, what the value proposition of the product is to the customers and how the product is used



+ Is a real team player and you are good at interacting with sales, service and product management



+ Performs multiple assignments on schedule.



+ If flexible - willing to travel when required



+ Located in southern part of United Kingdom, operating from home or Bracknell office.



+ Communicates fluently in English - other languages are an asset.









Our offer





+ A permanent contract



+ A competitive salary package with extra-legal benefits such as a company car, health and group insurance, meal vouchers, bonus system, ...



+ The opportunity to work for an international market leader where innovation really matters.



+ Internal training in our Barco University



+ A modern and state of the art working environment



+ A challenging technical role combined with people management

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