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International Customer Care Advisor -German Speaking

Location:
Huddersfield
Company:
Mamas & Papas

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Competitive salary and loads of benefits


Are you passionate about delivering great Customer Service?

Do you want to provide an experience second to none for our International Customers?

Do you have a background in Customer Service where the customer comes first?

Are you fluent in German (both verbal and written)



If you have said yes to all of the above, then we have the perfect role for you.



Here at Mamas & Papas we sell to over 40 countries around the world, where Germany is a key growth area. We are recruiting a Customer Service Advisor in our contact centre on 40 Hour Contract inclusive of weekends.



The role of the Customer Service Advisor is to take personal ownership of all forms of customer communication, whether over the phone, email, or social media providing a first class experience for customers by:


- Utilising questioning and listening skills to understand the customer need.

- Taking ownership of the customer need from first contact to resolution.

- Thinking differently and utilising problem solving skills to provide first time resolution.

- Liaising with our retail stores to ensure consistency of service.

- Accurately recording all customer enquiries within the Quality Framework Standards.




At Mamas and Papas we understand that becoming a parent is a big step, and big steps need good companions. We've made it our mission to be here for the next generation of parents. Helping them through pregnancy and beyond with products, advice and experiences they need to grow the lifestyle they want.

We offer a great environment to work in, loads of energy and fun. There's free tea and coffee, free parking, subsidised canteen service, hot & cold breakfasts and lunches, a games room with pool tables, table tennis, darts, table football and chill out sofas for breaks.

If you are interested in becoming a part of our International Customer Care Team, please apply online.



External Company Name: Mamas & Papas Ltd

External Company URL: www.mamasandpapas.co.uk

Address Line 1: Colne Bridge Road

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